What is knowledge management?

Knowledge management is capturing, structuring, enhancing and disseminating the knowledge of an organization.  Knowledge management involves:

  • Getting the right information, to the right person, at the right time and cost
  • Organizing, distilling and presenting information in a timely, relevant, accurate and simple manner
  • Leveraging both tacit and explicit knowledge in a systematic way
  • Using the information delivered to enable informed decision making

What does knowledge management best practice look like?

  1. Your KM strategy sets the direction
  2. Leadership and culture are the critical success factors in building world-class knowledge management 
  3. Good process and technology practices are key enablers
Knowledge management helps problem solving, dynamic learning, collaboration, strategic planning and decision making, and also protects intellectual assets from decay. With this in mind we have developed a knowledge management framework to establish how enterprises achieved great success.